We moved away from McColm/Matsinger a number of years ago with the intension of having our Wills and P of A’s etc. covered by a law firm closer to us in Brisbane.
This we did and had experiences with two law firms on the north side of Brisbane. The first one was terrible and after completion of the Wills etc., which took a long time to complete, - he made the comment – “Those Wills were the most difficult I have ever done”. They were pretty well the same to what Malcolm has just recently completed?
As it turned out we required the Wills etc. to be done again and we went to a second lawyer and without going into the details he unfortunately was no better than the first.
Those experiences emphasised to Dianne and myself that we had made a big mistake and should not have moved away from McColm/Matsinger.
We bit the bullet and decided we should contact Malcolm, explain our situation, advise of the problems we had encountered in the hope he would show s...
We moved away from McColm/Matsinger a number of years ago with the intension of having our Wills and P of A’s etc. covered by a law firm closer to us in Brisbane.
This we did and had experiences with two law firms on the north side of Brisbane. The first one was terrible and after completion of the Wills etc., which took a long time to complete, - he made the comment – “Those Wills were the most difficult I have ever done”. They were pretty well the same to what Malcolm has just recently completed?
As it turned out we required the Wills etc. to be done again and we went to a second lawyer and without going into the details he unfortunately was no better than the first.
Those experiences emphasised to Dianne and myself that we had made a big mistake and should not have moved away from McColm/Matsinger.
We bit the bullet and decided we should contact Malcolm, explain our situation, advise of the problems we had encountered in the hope he would show some understanding and take us back and complete our Wills/P of A’s and associated details in a hassle free, professional way.
A great weight was lifted off our minds when your Company showed us so much understanding – so a really big thanks to yourself, Jodie, Meghan, Renita and most definitely of course, Malcolm.
It is quite obvious you all understand what people want and really understand the different situations many people go through. You are able to simplify things and at the same time be extremely professional – I think it is known as to holding onto empathy.
You all have heaps of it and thanks for understanding and accepting our situation – we will be, forever grateful.